This Privacy Notice is made available to you in compliance with the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).

1. Identity and Address of the Controller

The Controller of your personal data is [Full Company Name] (hereinafter, “Mister-Servicios”), with Federal Taxpayers Registry (RFC) BONA801108QV9, and with address at Calle 18 Avenida 35, 77710 Playa del Carmen, Quintana Roo.

For any communication regarding this Notice or the exercise of your rights, you can contact us via email: contact@misterservicios.com.

2. Personal Data Collected

Mister-Servicios will collect the following categories of personal data, depending on the type of user and the use of the platform www.mister-servicios.com:

A. Customer Data (Individual)

  • Identification and Contact: Full name, email address, phone number.
  • Geographic and Request Data: Service Request address (street, number, neighborhood, postal code), description of the service required, attached photographs (if any).
  • Transactional: Service request history, information about the payment methods used (mainly managed by third parties, of which Mister-Servicios is an intermediary).
  • Other: Data generated through cookies and website tracking technologies.

B. Provider Data (Professional)

  • Identification and Contact: Full name, company name (if applicable), email address, phone number.
  • Tax and Financial: Federal Taxpayers Registry (RFC), proof of tax address, bank information (interbank CLABE) for payment deposits, billing information.
  • Professional: Qualifications, licenses, experience, professional liability insurance policies (if applicable), professional profile.

We inform you that, to collect the personal data mentioned and for the purposes described in this Notice, we use cookies, web beacons and other similar tracking technologies. Detailed information about what they are, what types we use (technical, analytical and marketing), their purpose, their duration and how you can disable them or revoke your consent is available in our cookie policy (https://mister-servicios.com/politica-de-cookies/), which we invite you to consult.

Mister-Servicios does not collect sensitive personal data.

3. Purposes of Data Processing

The processing of your personal data is carried out for the following purposes:

A. Primary Purposes (Necessary for the Provision of the Service)

  1. Identify you as a user (Customer or Provider) and manage your account.
  2. Perform the Mise en Relation (Intermediation): Share the Customer’s Request data with the Provider(s) so that they can evaluate and negotiate the service through the Site Chat.
  3. Payment and Hiring Management: Manage the collection of Frais de Contact from the Provider.
  4. Compliance with Obligations: Compliance with tax obligations before the SAT, and attend to requirements of the PROFECO.
  5. Security: Keep the communication history of the Site Chat for the resolution of disputes and the detection of fraud or breaches of the GCU.

B. Secondary Purposes (Not Necessary for the Contractual Relationship)

  1. Send you advertising, promotions and offers on Mister-Servicios services.
  2. Conduct quality surveys, market studies and non-anonymized statistics for the improvement of the platform.

You can express your refusal to the processing of your personal data for the Secondary Purposes by sending an email to contact@misterservicios.com.

4. Transfers of Personal Data

Your personal data may be transferred inside and outside of Mexico, without your consent, in the following cases:

  • Between Users: To other Platform Users (Providers or Customers), to comply with the primary purpose of the Mise en Relation and the negotiation of the service (essential transfer for intermediation).
  • Competent Authorities: Judicial, administrative or governmental authorities (such as the SAT or PROFECO), when there is a legal requirement, a court order or to comply with legal obligations.
  • Service Providers: Payment processing companies, hosting or email services, under a confidentiality agreement that prohibits the use of your data for purposes other than those of the contracted service.

5. Mechanisms for Exercising ARCO Rights and Revocation of Consent

You have the right to know, rectify, cancel or oppose the use of your personal data (ARCO Rights).

  • Procedure: To exercise your ARCO rights, you must send a request to the email address contact@misterservicios.com. Your request must include:
    • Full name of the owner.
    • Email address or address to communicate the response.
    • Document that proves your identity (copy of current official identification).
    • Clear and precise description of the ARCO right you wish to exercise.
  • Response Time: Mister-Servicios will attend to your request and send you a response within a maximum period of twenty (20) business days, counted from the receipt of your request.

6. Changes to the Privacy Notice

This Privacy Notice may undergo modifications or updates. Any changes will be notified to users through:

  • An email sent to the address registered in your account.
  • A visible notification on our website www.mister-servicios.com.

© 2025 Mister Servicios — Hecho con pasión en México.